Terms & Conditions

Terms and Conditions

These terms and conditions apply to the use of this website. By accessing and ordering from this website you agree to be bound by the terms set out below. Any contract formed between ourselves shall be governed by English Law and any disputes that arise will be resolved exclusively in the Courts of England.

The website is owned, operated and managed by Hanson Jewellers (also referred to as us, we, our) with registered details:

Hanson Jewellers
16 Prestongate
Hessle
HU13 0RE

Telephone: 01482 644800 (Monday to Saturday 9am-5pm excluding Bank Holidays)

VAT No. 286 8822 46

CONTENT AND AMENDMENTS

We take care and time to try and ensure our website is as accurate as possible, both in terms of prices displayed and description of products and services. All measurements displayed are approximate and any errors will be wholly unintentional. Orders will only be accepted should there be no material errors. We take no responsibility for colours of products not matching the colour displayed on your monitor as this depends entirely on the colour reproduction and capabilities of your screen.

We may make changes to the website at any time without notice or warning, including:

• Changes to these terms and conditions
• Changes to promotions, offers and discounts
• Changes to content and product information
• Temporary or permanent withdrawal of the website

PRICING

Prices displayed are in Pounds Sterling and inclusive of VAT.

Where Sale prices are quoted, the normal price will have applied either online or in-store for a period of time.

Whilst we endeavour to ensure all prices are correct at time of publication, we reserve the right to reject an order should there have been a material error in the price advertised at time of order.

PLACING YOUR ORDER

Once you have completed your online purchase, we will send an email confirmation containing details of your order. This confirmation does not act as acceptance of your order as this is subject to the following:

• The product being in-stock and available for delivery
• The information and pricing being accurate
• Fraud and identity checks being passed (for which we use 3rd party services)
• Payment being authorised
• Subject to the above, we will dispatch your order and send an email confirmation to let you know it’s on its way. It is at this point that a contract will exist under these terms and conditions.

IDENTITY CHECKS

We carry out identification checks on all orders to validate the details supplied within your order. This is to prevent against fraudulent card activity and to promote a secure shopping experience. Should we suspect fraudulent activity we may need to contact you to verify your information. If your order fail identification checks we reserve the right to refuse your order and cancel any pending payments.

PAYMENT

At time of ordering, we will contact your card issuer to authorise payment and validate that you have the relevant funds available. Should the card issuer authorise the payment we will place a hold on those funds to ensure they can be debited at time of despatch. This means you will be unable to access those funds within your account.

Should we need to cancel your order, we will release the ‘hold’ that we have over any funds. Please be aware that dependant on your bank it may take up to five working days before those funds become cleared again in your account.

DELIVERY

We deliver to Great Britain and Northern Ireland addresses only.

At the time of ordering you will be advised of an approximate delivery estimate. Every effort is made to meet this delivery time although on rare occasions we may be unable to deliver your order within the advertised timeframe. Should this happen we will notify you of the delay and offer a revised delivery estimate.

Delivery times may also be affected by circumstances beyond our control.

Where a delivery time is quoted in days, this refers to ‘working days’ defined as Monday to Friday (excluding bank holidays) when ordering before 1pm.

RETURNS

We are confident you will be completely satisfied with your purchase, but if on the rare occasion you are not, please return it to us, and we will be happy to offer you an exchange, credit note or refund on your purchase. Providing it is returned to us within 21 days of purchase, and is in pristine condition, i.e. unworn with all its original packaging, labels, and all relevant receipts and documentation. You will be responsible for paying postage costs associated with returns under this policy, if you item has been miss-sold or arrives damaged/faulty we will reimburse postage cost associated with returning the item(s) to us, once we receive the item(s) and a copy of the postage receipt. We are not responsible for any items not reaching us.

When requesting a refund please allow 10 days for your return to be processed. We will issue a refund to the card or PayPal account, used to purchase the order, for the full price of any product properly returned, excluding the original delivery charges and costs of returning the purchase to us.

We are unable to offer exchanges or refunds on bespoke or special orders, or earrings - due to hygiene reasons. This means that we cannot provide refunds, credit notes or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked, but have been ordered specifically at your request. Bespoke or specially ordered products or earrings may only be returned if the goods are faulty or were supplied incorrectly.

We guarantee all our products against manufacturing defects. This guarantee will be honoured in our stores, or through our mail order department on production of a sales receipt. This is in addition to and does not affect your statutory rights.

CANCELLATIONS

In agreement with the Consumer Contracts Regulations 2014, you have the right to return an item should you change your mind, you are also able to cancel your order from the moment it in placed, and up to 14 days from the day you receive the goods. You then have 14 days from the date you notify us of the cancellation to return the goods to us. Items must be in the same pristine condition as they were received. Bespoke, personalised and custom made items are exempt from these terms id they have been made, engraved, personalised, etc.

FAULTY GOODS

Under the Consumer Rights Act 2015, you have the right to reject goods that are of an unsatisfactory quality, unfit for purpose or not as described and receive a full refund. This right is limited to 30 days from the date upon which you receive the goods from us. If an item is faulty and needs to be returned, we will refund postage costs incurred by returning the goods to us. Should you need to return goods that are faulty please contact a member of our customer service team who will advise you on how to return the items and arrange a full refund.