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DELIVERY AND RETURNS POLICY

DELIVERY ADDRESS
We can deliver to an alternate address, however, when placing an order you MUST use the correct billing address of where your credit card is registered where prompted.
 
DELIVERY UK
All orders placed will be sent out within 48 hours of us receiving your order, excluding weekends & Bank Holidays. All orders are sent out using Royal Mail, but Hanson Jewellers cannot guarantee that it will get there in the specified timescale if there is a problem with the courier. We do not deliver on a weekend, unless you specifically request this. If this is the case, then there will be an additional charge. Orders for special event days such as Valentines, Easter, Mothers Day, Christmas etc, need to be placed up to 3 working days prior to the required delivery date. E.g. For an order for Valentine`s Day on Saturday 14th February, the delivery will only be processed if the order was placed before 2:30pm on Tuesday February 11th, to be received on Friday February 13th.
 
Orders received after 2:30pm on Friday will not be processed until the following Monday. All deliveries require a signature upon receipt. If there is no one at the address supplied at the time of delivery, another delivery will be attempted on the next working day. If there is no-one at the address after the second delivery attempt then your item(s) will be taken to the nearest royal mail sorting centre, where it is YOUR responsibility to collect or arrange re-delivery. If you do not collect your items, or have them re-delivered, within 5 working days then your item(s) will then be sent back to Hanson Jewellers where you will have to pay for re-delivery. 
 
We endeavour to process orders as soon as possible and the majority of our orders within UK mainland are delivered within 24 hours of being received, provided it is before the 2:30pm deadline. If, for any reason, your delivery will be later than the date/time stated, we will notify you immediately to arrange a later delivery date or the option to cancel your order. As we use a third party for deliveries we cannot be held responsible for late deliveries due to postal strikes, transport strikes and incidents like flood or drought.
 
The United Kingdom includes the UK mainland, NOT the Highlands & Islands, including The Channel Islands, The Isle of Man and Northern Ireland.
 
DELIVERY INTERNATIONAL
Please note that any order placed from outside of the UK Mainland will be processed & despatched at the discretion of Hanson Jewellers. All information provided must be correct for us to receive an authorisation from your issuing bank. If the information we receive from you is incorrect, or we are unable to receive sufficient authorisation from your issuing bank, your order will be cancelled & you will be notified immediately as to the reason(s) why.
 
RETURNS POLICY
 
RETURNS UK MAINLAND
All U.K. Mainland orders placed at hansonjewellers.co.uk will have 7 WORKING days to return any items which are no longer wanted, faulty etc. for a full refund (this is 7 working days from receipt of goods, not from ordering). If we receive any returns after 7 working days, we will have no alternative but to send your items back to you, as we will no longer accept anything after 7 working days have expired. 
 
FOR HYGIENE REASONS WE CANNOT REFUND OR EXCHANGE THE PURCHASES OF EARRINGS OR JEWELLERY THAT FITS A PIERCED PART OF THE BODY AND JEWELLERY OR GIFTS THAT HAS BEEN ENGRAVED OR PERSONALLISED.
 
RETURNS INTERNATIONAL
All orders placed from outside of the UK are sent at the discretion of Hanson Jewellers. If we receive an appropriate authorisation from the issuing bank of the credit/debit card used, then we will have no problem in despatching an order. If, however, we cannot receive appropriate authorisation, your order will be cancelled & you will be notified immediately.
 
IF YOU ARE NOT SATISFIED
Ordered items may be returned to us, whereupon a full refund will be made, provided that the products are returned in the same pristine condition, unworn/unused and in the original packaging as received within 7 days of your receipt of the goods for a full refund. Anything received after 7 days will be sent back to the customer (at the customers cost), as we no longer accept returns after 7 days (UK Mainland only).
 
You may request replacement products, which we will despatch to you (subject to availability) on receipt of the original products, which were not satisfactory, from you. No refund will be made in these circumstances & there is only 7 days for this action.
 

 

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